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Avoid Long Hold Times with IVR

Deliver unmatched and consistent customer service with interactive voice response (IVR) functionality from REPAY. IVR supports easy-to-follow voice prompts to enable self-service customer payments anytime, anywhere.

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41% of IVR Calls Result in a Payment Made

Available in English and Spanish, setup is fast and requires little to no ongoing maintenance. REPAY builds and customizes your IVR application, issuing a dedicated toll-free number for customers to use.

  • Accept payments 24/7/365 over an automated phone system
  • Expand business hours without additional labor costs
  • Fast deployment and low maintenance
  • Comprehensive call tracking
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Eliminate hold times

Increase customer satisfaction

Protect payment data

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Upgrade your Experience with REPAY Voice

Take your automated phone channel to the next level. REPAY Voice is an AI-powered upgrade to traditional IVR, purpose-built for consumer lending and collections. Instead of forcing callers to navigate rigid button menus, REPAY Voice allows them to speak naturally to complete payments.

By recognizing context and securely referencing saved payment methods, it guides every call to a successful transaction, reducing call center volume and lowering abandonment rates without requiring a new app or complex development.

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